Terms & Conditions
At AlinaDoors.com LTD, we recommend that all customers carefully read our Terms and Conditions before placing an order on our website. By ticking the box to accept the terms and conditions at checkout, you are agreeing to be bound by these terms. If you place an order via telephone or in-store, you are also agreeing to these terms.
We” and “Us” refer to AlinaDoors.com LTD (www.alinadoors.com - "our site").
Changes to Prices and Specifications
We reserve the right to change prices, product specifications, and displayed information without prior notice.
Product Information Accuracy
While we strive to present products as accurately as possible, please note that images, descriptions, and specifications may vary depending on your device’s display settings. We recommend that customers ordering specialist or custom-made products contact our team before purchasing if they have any uncertainties or questions. Our customer support team is available five days a week via email and telephone to assist you.
Door Tolerances
We consider warping, twisting, cupping, and bowing of doors to be defects only if they exceed the following tolerances:
- Warping: 6mm in the plane of the door.
- Twist/Cup: 2mm across the width of the door.
- Bow: 4mm along the length of the door.
Colour Variations
Please note that colour matching cannot be guaranteed 100%, as displays and graphics hardware may produce slight variations in colour. The colours shown on our website may not perfectly reflect the actual product, and finished or unfinished doors are not covered under warranty for colour discrepancies. Natural variations in texture and colour of timber are not considered defects.
Installation Advice
We strongly recommend not booking installers until your doors have arrived and been thoroughly checked. While we aim to meet the delivery dates provided at the time of purchase, delays may occur due to circumstances beyond our control. We cannot be held responsible for any consequential losses related to delivery issues, defective products, or products not being acclimatised properly before installation.
Inspection of Goods
Before installation, thoroughly inspect all goods for damages or faults. Any issues must be reported to us before installation. If installation is attempted and the product is found to be faulty after fitting, it may require further inspection before a claim for reimbursement or replacement can be processed.
If you have any doubts or questions regarding the above, please contact our team for further assistance.
Bespoke Customisable Doors
We offer bespoke, made-to-measure doors, tailored to your exact specifications. This allows you to order doors in the precise sizes and designs you require for your space.
When placing an order for a bespoke door, customers must review and electronically sign the factory line drawings of their chosen product. These drawings will be provided after purchase. Please note, the delivery lead time will only begin once the signed drawings are received.
Delivery Lead Times:
Please be aware that our delivery lead times are estimates and may vary based on shipping times. If you have any questions or concerns about delivery times or product availability, we recommend contacting our sales team for more accurate information.
Pricing and Discounts
All products on our website are priced in pounds sterling (£).
Despite our best efforts to ensure accuracy, there may be occasional errors in product pricing or information on our website. While we strive to minimize mistakes, our products are hand-priced to ensure we offer unbeatable value, which means there is always a small possibility of human error.
If you come across any information that you believe is incorrect, please notify our team, and we will correct it promptly.
Pricing Accuracy
The price of any product will be as quoted in your order acknowledgement email, unless there is an obvious error. If a product is incorrectly priced on our website:
- If the correct price is lower than the displayed price, we will charge you the lower amount and reimburse the difference to your account when the goods are dispatched.
- If the correct price is higher, we will contact you to offer the option to pay the remaining balance or cancel the order and refund your payment in full.
Discount Codes
- Only one discount code can be applied per order.
- Discounts cannot be used in conjunction with sale items, promotions, or products already discounted.
- Due to a different pricing structure associated with financing, discount codes are not valid on finance orders.
For more information or clarification on any of our policies, please feel free to contact our team.
Payment Options
For your convenience, we offer several secure payment methods:
- PayPal
- Credit or Debit Card (via PayPal or Stripe)
- Bank Transfer (BACS)
- Cheque
All available payment options will be presented at checkout once you've added items to your basket.
Important Security Notice
Please do not email your card details to us. AlinaDoors.com LTD will never request sensitive information via email, and we are not responsible for the security of your payment details if they are sent through this method. Your information's security is our top priority, and we employ secure systems to process all payments safely.
Fraud Prevention
We take fraud prevention very seriously. If we suspect any order to be fraudulent, we reserve the right to cancel the order immediately. Orders flagged as potentially fraudulent will not be refunded, and all relevant details will be forwarded to the authorities.
Credit card and identity fraud are illegal and will result in prosecution in all cases.
Customer Registration & Fraud Prevention
When making a purchase on our website, we require customers to provide certain details during the registration process. These details are used as part of our fraud screening procedures, which apply to all orders. This helps to protect both you and us from fraudulent transactions, ensuring that our website remains 100% secure.
For full information on the data we collect and how it’s stored, please refer to our Privacy Policy.
Please note: No card details are ever stored by AlinaDoors.com.
Further Information
AlinaDoors.com LTD is registered in England and Wales under company number 16168194.
Registered Address: 9A York Street,L1 5BN Liverpool,UK
We encourage all customers to take the time to carefully read and fully understand their responsibilities outlined in these terms and conditions. By placing an order on our website, you are considered to have accepted these responsibilities as stated.
For your convenience, we recommend printing a copy of these terms for your future reference.
Please note: These terms and conditions do not affect your statutory consumer rights, which are covered under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations.
If you have any questions or need further assistance, please don't hesitate to contact us.