Returns & Refunds
We understand that sometimes our customers may need to make a return and we’re here to make the process as simple as possible. Our 14 day returns guarantee has you covered.
Need to Make a Return? Here’s How It Works:
We want you to be completely satisfied with your purchase. If you change your mind, we offer a 14-day cooling-off period during which you can notify us of your intention to return an item. Once you've informed us, you’ll have a further 14 days to send the item(s) back.
Your refund will be issued to the original payment method used when placing the order.
Under the Consumer Rights Act, you are entitled to reject goods that are faulty, unfit for purpose, or not as described. You can request a full refund or an exchange, provided you do so within 30 days of receiving the product.
To start a return, please contact us at info@alinadoors.com. We’ll provide you with the necessary return instructions by email.
Please Note:
Returned items must be in new, unused condition and in their original packaging.
We recommend keeping all packaging until you’re sure you’re happy with your purchase.
Changed Your Mind?
If you’ve decided that the item isn’t right for you and wish to return it, you will be responsible for the cost of returning the goods to us.
We strongly recommend using a fully insured and trackable courier service when returning items. This helps protect you in the event of loss or damage during transit.
Please note:If the returned goods arrive damaged or not in their original condition, we may be unable to issue a refund.
Faulty or Damaged Goods
If your order arrives faulty or damaged, we take full responsibility for the return and will work quickly to resolve the issue.
To help us do so, please report any problems within 24 hours of receiving your goods. This ensures we can arrange a suitable resolution, whether that be a replacement or refund.
We kindly ask that you email us with photos of the damage or fault, along with your order reference number, so we can assess the issue and provide a swift response.
Please Note:
In the event of damage, we will always aim to replace the item first. A refund will only be issued if a suitable replacement cannot be provided.
Damage caused by misuse, alteration, or negligence is not covered under our returns policy, and refunds will not be issued if these conditions are not met.
Non-Returnable Items
There are certain items that we are unable to accept returns for. These include personalised, bespoke, or special-order products, all of which will be clearly marked as non-returnable at the point of purchase.
However, if these items arrive faulty or damaged, we may be able to accept a return under specific circumstances. In such cases, we reserve the right to offer a store credit, which can be used toward a future purchase on our website.
Refunds & Order Cancellations
If you're returning goods at your own cost, we will issue a full refund once the items have been received and inspected to ensure they are in a re-sellable condition.
For damaged or faulty items, we can process your refund as soon as the goods have been collected, even before they arrive back to us.
Order cancellations must be made in writing within 14 days of receiving your full order. Please include your order reference number, and send your cancellation request either by email or post to the address provided below.
Once your cancellation has been received, please return the goods in accordance with the return instructions outlined above.
Refund Processing Times
All refunds will be issued to the original payment method used at checkout. We aim to process refunds within 3–7 working days of receiving the returned goods or confirming a refund.
Please note: while we strive for quick processing, it may take up to 14 additional working days for the funds to appear in your account, depending on your bank or payment provider.